On March 8, 2020 KMWorld announced their annual list of 100 Companies That Matter in Knowledge Management. The list reflects the urgency felt among many organizations to provide a timely flow of targeted information. Among the more prominent initiatives is the use of AI and cognitive computing, as well as related capabilities such as machine learning, natural language processing, and text analytics. Despite this emphasis, however, there is also an understanding that the use of automation in products and services does not replace but instead augments and enhances human capabilities.
The list includes a broad range of knowledge management companies focused on areas such as analytics, collaboration, content management and services, customer and employee experience, workflow, and document management.
To learn more about how KMWorld arrives at their prestigious annual list, visit their website.