Speaker: Seth Earley
As AI and machine learning models improve, how can customer contact leaders integrate agents alongside these powerful tools to improve productivity and efficiency? In this workshop, we'll tackle:
Speaker: Seth Earley
Nearly all contact centers have attempted some form of automation. With hindsight, nearly the same number would approach the application of automation differently. This Big Ideas presentation will start at the beginning of the journey to equip you with best practices and prerequisites for preparing your contact center to tackle an automation project. Specifically we'll explore: