Customer Contact Week Fall 2021

Nashville, TN October 20-23, 2021

MAINSTAGE SESSION: October 21, 4:00 - 5:00 PM, Book signing event immediately following

BIG IDEAS & BOOK CLUB: Harness the Power of Artificial Intelligence to Drive Extraordinary Competitive Advantage

Speaker: Seth Earley

This session will address how top brands use AI tools to support their customer contact function. From small, quick wins to large, complex applications, we’ll explore how leading brands
deploy automation and artificial intelligence to manage call volume, lower operating costs and elevate the customer experience.


Join Seth in the Expo at 5:00 PM to receive a complimentary autographed The AI-Powered Enterprise copy of his book, The AI Powered Enterprise, while supplies last.
Meet the Author
Earley Information Science Team

We're passionate about managing data, content, and organizational knowledge. For 25 years, we've supported business outcomes by making information findable, usable, and valuable.