News & Events

B2B Connect 2022

Apr 21, 2022

EIS is proud to sponsor the B2B Connect event again in 2022. B2B Connect is an exclusive, invitation-only event for senior-level digital transformation leaders from some of North America's most successful and innovative manufacturers and distributors. Seth Earley will run a ThinkTank session on the topic of Knowledge Graphs, Product Data and Personalization – What is practical versus possible? Learn more about the event here. Contact us if you would like to attend.

AI-Powered Enterprise Selected Among Best AI Books

Apr 12, 2022

Marketing AI Institute has selected 7 books to help businesses understand how artificial intelligence is changing life, business, and the world. The AI-Powered Enterprise, by Seth Earley, was selected in the category: Best Artificial Intelligence Books for Business Leaders. These are the most practical, actionable books to quickly understand the AI landscape and get started with the technology.

Ingeniux Webinar Series Kicks-Off With Seth Earley

Jan 24, 2022

Ingenuix, the CMS for customer experience and content, is partnering with The Content Wrangler for a series of webinars. Seth Earley will be the featured guest speaker on February 15th at 1 pm ET. Seth will be sharing his insights and expertise on the technologies, processes, and methodologies that can help you get control of the content chaos in your company. Link to more information: https://lnkd.in/ennkKw7U

IEEE Computer Society Webinar Features Seth Earley on Knowledge Engineering and AI

Jan 24, 2022

Using Knowledge Engineering and Text Processing to Build Cognitive AI Applications In this webinar Seth Earley examines how knowledge engineering is an indispensable approach for building high functionality cognitive AI applications allowing them to be more scalable, portable and reusable. Register at https://bit.ly/3fxOJUW

Earley Featured As Guest On IsA Data Thing Vlog With Ashleigh Faith

Dec 21, 2021

Seth Earley, Earley Information Science's CEO, was recently featured as a guest on Ashleigh Faith's IsA Data Thing YouTube channel. They talked about a wide range of data related issues from getting buy-in from stakeholders to pushing AI technology vendors to explain how their algorithms work in business terms. Earley also made the point that companies need to demand that demos and PoC exercises use their own data - since the tools always work flawlessly when using demo data. Listen/watch the full conversation here.

Harvard Business Review Special Issue Features Article By Seth Earley

Nov 9, 2021

HBR Editors Pick Seth Earley's Article To Appear In Special Issue The editors of the Harvard Business Review selected Seth Earley's article "Is Your Data Infrastructure Ready for AI?" to be included in a Special Issue, a collection of articles from HBR’s archives. Harvard Business Review Special Issues are timely, single-theme collections of HBR articles written by some of the world's leading management scholars and practitioners. HBR editors handpick each article for its relevance and insight. This issue, "How AI Is Changing Work" focuses on artificial intelligence and what managers need to know about it. This special issue is on news stands now. You can order an electronic or paper copy on the HBR website.

Breaking Down Data Silos To Optimize The Customer Experience

Oct 11, 2021

CMSWire + Freshworks Webinar Breaking Down Data Silos To Optimize The Customer Experience Watch the replay Many Customer Experience organizations seek to have a complete view of the customer and how they interact with the brand — the ever elusive unified view of all touchpoints along the journey. The ultimate goal is to streamline interactions and remove friction — anticipating needs and offering the most appropriate content, product, service or action. There are many elements to getting personalization right and many current approaches just scratch the surface. Join us with Seth Earley, award winning author of The AI Powered Enterprise and CEO of Earley Information Science and Mukesh Mirchandani, VP, Global Field Solution Engineering of Freshworks for a live, hour-long webinar to discuss new ways of thinking about building a unified customer record, leading to a better orchestration of content, data, knowledge and the user experience. We will discuss a framework that the enterprise can begin building using traditional technologies and extend to AI Powered CX tools. We’ll review examples of organizations who have built the foundation to not only realize efficiencies in operations but pave the way for increasing levels of automation and personalization at scale.

Are Knowledge Graphs a Business Analyst's New Best Friend?

Aug 20, 2021

Building Business Capability 2021 The Diplomat Beach Resort, Hollywood, FL JUNE 26-30, 2022 Are Knowledge Graphs a Business Analyst's New Best Friend? Speaker: Dave Skrobela Session Summary The answer is yes, if your organization is committed to these emerging practices and technologies and the right information architecture is prioritized to enable value in your investment. A knowledge graph is a way to store and visualize enterprise knowledge in terms of entities and their semantic relationships. This powerful tool can drive all kinds of business analysis to unlock innovation, achieve cost savings, and manage risks. Not a replacement for traditional data lakes and warehouses, knowledge graphs can accelerate the time to analyze critical information sources not readily available in these environments. In this session, you’ll discover a path to semantically richer and new forms of business analyses. Learn more

Human + Machine: The Future Of Customer Service

Aug 12, 2021

CX Power Hour Human + Machine: The Future Of Customer Service Watch the Replay August 31, 2021 1PM PST/4PM EST There’s been much debate among CX leaders over what the future of customer service looks like, specifically around the reliance on chatbots and artificial intelligence. Do you expect to see bots ruling the industry or believe that traditional human-to-human interaction will prevail? In this session of CX Power Hour, leaders in the CX industry will discuss the future of customer success and how the emotional intelligence of humans paired with the machine learning techniques of bots can change the CX world and increase customer satisfaction. Panelists:

DX Summit Summer 2021

Jul 26, 2021

What is the Role and Future of AI in CX Excellence? [Panel] How does AI best increase your relevance to your customer and advance an orchestrated journey? In this discussion, panelists will share where their organizations use AI most effectively, from virtual service agents to individualized content streams. They’ll discuss market trends most impacting their industries, their logic in tool selection - from automation to more sophisticated tools, and their thoughts on prioritizing AI in your CX initiatives when budgets are restricted. This discussion will include how their businesses measure AI performance and ROI, and where their organizations are heading with future AI utilization to support excellent, personalized customer experiences. Panelists: Richard Hein, Editor-in-Chief, CMSWire/SMG Seth Earley, Founder & CEO, Earley Information Tara Duke, Executive Director of Business Transformation, Verizon Mark Smith, President, Kitewheel Learn more

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