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Blog
Myth vs Reality in Artificial Intelligence
I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...
Blog
BioIT World - How to Get the Best of Commercial and Open-Source Large Language Models While Protecting Corporate IP - Workshop Notes Processed by LLM
My colleague Chesley Chen assisted with note taking at the workshop we delivered at BioIT World and used ChatGPT to summarize. Here is the r...
Blog
AI’s Value for Product Data Programs
By Dan O'Connor, Director of Product Data, Earley Information Science AI is all the talk of every business trying to find new ways to engage...
Blog
Articles
The Critical Role of Content Architecture in Generative AI
Topic: Generative AI This article was featured in the Association for Intelligent Information Management (AIIM). What Is Generative AI? Gene...
Blog
The Product Data Syndication Problem
By Dan O'Connor, Director of Product Data, and Joe DiNardo, Co-Founder and COO of Syndic8.io. Product data syndication has become one of the...
Blog
Conversation with ChatGPT on Enterprise Knowledge Management
In another article, I discussed my research into ChatGPT and the interesting results that it produced depending on the order in which I ente...
Blog
The Future of Bots and Digital Transformation – Is ChatGPT a Game Changer?
Topic: Generative AI Digital assistants are taking a larger role in digital transformations. They can improve customer service, providing mo...
Blog
Innovation with Utility in Mind - What’s Ahead for 2023
It has been a year of advances in AI with new tools that create art, write essays, and have conversations that are often (but not always) st...
Blog
Knowledge Engineering, Knowledge Management and AI Assistants
AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described ...
Blog
What is Hybrid AI? An Approach for Data Discovery
Hybrid AI is a method of combining machine learning, which uses statistical models to analyze data, and symbolic AI, which is semantic-based...
Blog
AIs That Can Draw - It is Still About the Data
Creativity is considered to be a bastion of humanness and somewhat outside of the realm of artificial intelligence. But AI can be used to ge...
Blog
[Video] How Can My Company Get Started With Information Architecture?
TRANSCRIPT What can seem very daunting to organization is the fact that this problem is big and challenging and difficult. However, there's ...
Blog
[Video] When is the Best Time to Invest in Information Architecture
TRANSCRIPT So the question about making an investment in IA, it always has to happen. And whether you're doing it intentionally or not, you ...
Blog
[Video] Who Benefits From Investments In Information Architecture
TRANSCRIPT When you make investments in information architecture it does a lot of things. First of all, there are multiple levels. You're ac...
Blog
[Video] Why is Information Architecture so important RIGHT NOW?
TRANSCRIPT Information Architecture is extremely important today, especially since there's a lot of new technologies, emerging technologies,...
Blog
[Video] How does information governance help make data driven decisions?
TRANSCRIPT I wanted to take a few minutes and talk about decision making based on data. It's really about how we can measure the results of ...
Blog
Make Data Driven Decisions with the Right Customer Journey KPIs
The customer journey and the customer lifecycle are terms that are often used interchangeably, but there are nuances that make them differen...
Blog
[Video] What Is Information Architecture?
TRANSCRIPT Information Architecture is a way of designing an information structure for any system or any process. And the analogy that I lik...
Blog
[Infographic] Top 10 Reasons You Need To Audit Your Martech Stack
During the course of our clients' digital transformation projects it is common to be talking about the technologies and tools that need to e...
Blog
Leveraging First Party Data – A New Imperative
Consumer concerns and new regulations have put purveyors and users of third party data on notice that this source of data may soon be extinc...
Blog
Digital Governance: It’s a Numbers Game (Metrics, KPIs, and ROI, that is)
If your organization is on a journey of digital transformation you need to intentionally and proactively manage, control and exploit the val...
Blog
Use Customer and Behavior Data To Create Personalized Experiences
The more quickly customers can find the product they are seeking, the more likely they are to complete a transaction and to return to the si...
Blog
How to Design Omni-Channel IVAs That Humans Love To Use
When supported by an appropriate information architecture and designed with a deep understanding of the customer, virtual assistants can acc...
Blog
How To Choose The Best Marketing Process For Digital Transformation
Most organizations are realizing that understanding and embracing the sea change that is impacting the marketing function will mean the diff...
Blog
Build Better Bots For Agents and Customers With Knowledge Architecture
How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...
Blog
The Business Value of Taxonomy Panel Discussion – Key Take Aways
Taxonomy is a critical component of data-driven applications and processes, but implementing and sustaining a program can pose a challenge. ...
Blog
4 Reasons B2B Manufacturers need Strong Product Data
There are many manufacturers who have started to take the leap forward in the digital space, but there are still a great number who rely sol...
Blog
6 Key Elements of a Successful B2B Manufacturer’s Marketing Strategy
To compete in today’s digital marketplace, B2B manufacturers and distributors must offer customers an experience similar to those offered by...
Blog
The Comprehensive Ecommerce and Marketing Guide for B2B Manufacturing and Distribution
Today, every B2B is subject to similar expectations as top-tier B2C brands: providing customers with multiple channels in which to order, mo...
Blog
5 Key Types of Product Taxonomy and How They Can Drive Your Business
Product taxonomies are critical to the customer experience on ecommerce platforms, marketplaces and websites. In order for customers to find...
Blog
5 Proven Strategies That Boost Customer Engagement
An effective customer engagement strategy is table stakes to compete in both the B2C and B2B markets today. Top brands commit to being custo...
Blog
The Definitive Guide to Customer Engagement
A comprehensive customer engagement strategy is the most strategic competitive differentiator for organizations today. To successfully compe...
Blog
4 Benefits of Implementing PIM Software
Product data management (PDM) is a crucial investment that top performers in the market have made to make their product information more fin...
Blog
How Does Visual Search Work?
Visual search has been gaining a lot of momentum. Product images are of course provided on websites to assure purchasers that they have sele...
Blog
Product Data Management vs Product Information Management: What You Need to Know
Product data management and product information management might sound like the same thing – how different is product data from product info...
Blog
PIM Project Best Practices - Communicating With Stakeholders
Why is stakeholder communication important? Once you have initial buy-in for a PIM project, how do you encourage the people who have an inte...
Blog
3 Steps of an Effective Knowledge Management Journey
Modern-day companies are overwhelmed with data. Whether it's decades of product information or customer conversation history, there is no sh...
Blog
The Comprehensive Guide to Developing a Knowledge Management Strategy
Learn how to develop a comprehensive knowledge management strategy that supports current needs and prepares your organization for an AI-powe...
Blog
How Do Knowledge Graphs Address The Challenges Facing Enterprises In An Age of Accelerated Change?
The pandemic was a trigger for changing work patterns and driving online behaviors that have become permanent - that it not only accelerated...
Blog
How To Use Data Driven Decision Making To Improve Ecommerce Outcomes
Is the money your company spending on product information management paying off? How do you know where you should invest? If you are not sur...
Blog
PIM Implementation: Lessons Learned from 3 SAP Hybris Case Studies
With the acceleration of digital transformations brought on by the COVID-19 pandemic, almost every organization is facing challenges in how ...
Blog
6 Steps to Success With Your PIM Implementation Project
A new PIM system costs a lot of money, but is also a huge asset. It allows a company to organize its product data, which is almost as import...
Blog
Coding the Future Podcast - The Data Driven Enterprise
Seth Earley joins Dr. Sharon Jones on her podcast "Coding the Future" for a wide ranging conversation about creating the data driven enterpr...
Blog
Online grocery shopping: How product data attributes can lead to a brighter future
The online experience can be directly correlated to the quality of the product data in your key systems. Grocery has lagged behind other sec...
Blog
What is a PIM and why should you want one?
A Product Information Management (PIM) system provides a central location for product data that is used in downstream systems. It is where y...
Blog
Tackling Complex Product Configuration Documentation Challenges with Component Content
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
Blog
How Governance Keeps Your PIM Optimized for the Long Term
Governance is a program used to ensure data is being managed efficiently. There are many aspects of governance that should be considered whe...
Blog
How Information Architecture Improves Customer Experience
As executives look for ways to improve the customer experience, it is important to realize that a good customer experience assumes you have ...
Blog
How to Choose a PIM Implementation Partner
You wouldn’t go to a general practitioner for brain surgery, nor would you go to a brain surgeon for an orthopedic operation. Doctors are sp...
Blog
8 Steps to PIM readiness - are you prepared make the jump?
There are many famous quotes that tell you to “Just Do It” (Nike Slogan), “Start before you’re ready. Don’t prepare, begin.” (Mel Robbins*) ...
Blog
How to pick the right PIM software for your ecommerce business
Not all PIM software packages are equal, there is not a one size fits all answer. Every company is different, has different requirements and...
Blog
Is Your Organization Is Ready To Take On An AI Project?
Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...
Blog
The Role of Ontology and Information Architecture in AI
Ontologies form the knowledge scaffolding of the enterprise and provide reference values for both structured and unstructured information. T...
Blog
Five Keys to Success for Digital Transformation
More organizations than ever are working to implement digital transformations, but stepping back to understand the critical steps can be dif...
Blog
How AI Projects Fail, and 3 Key Ingredients for Success
Topic: Generative AI Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that descr...
Blog
New Age of Knowledge Management
Knowledge management is experiencing a resurgence because of the growing awareness that not only can it solve current problems, but it can a...
Blog
Tips and tricks for simple and quick folder and file naming conventions
This post originated during the 2020 pandemic which catalyzed the need for organizations to quickly enable remote work. For some organizati...
Blog
Measuring Website Usage & Taxonomy Effectiveness
How can you use analytics to understand and optimize your taxonomy to drive high-performance eCommerce? Three key metric sets help us unders...
Blog
Enhancing the Digital Customer Experience with CX Analytics and Insights
There was a time when “customer experience” was defined by a combination of buyer persona attributes, market segment data and customer purch...
Blog
Four Critical Elements of Metrics-Driven Information Governance
The importance of information governance is recognized by most organizations, both for its operational value and its role in supporting such...
Blog
Who Owns the Business Ontology - Staffing Up For Ontology Development
In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...
Blog
A Pragmatic Approach to Digital Transformation
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Blog
Information Architecture: The Foundation for Digital Transformation
Digital transformations are all around us – technology innovation is enabling new applications, new insights and new operating models that a...
Blog
How Taxonomy Design Can Make or Break the Customer Experience
The display taxonomy on an ecommerce website is the backbone of the customer experience. It provides the structure, navigation paths, breadc...
Blog
Global Attributes for Ecommerce – When and When Not to Use Them
In our last few blogs we’ve been focusing a lot on taxonomies and taxonomy design for ecommerce sites. In this blog we will shift gears a bi...
Blog
How Product Attribute Schema Design Provides a Competitive Advantage
In this age of digital transformation, organizations compete on their data. Every interaction, whether internal to the company or external, ...
Blog
How To Avoid Hiding Products In Your Taxonomies
Many product taxonomies start with good intentions but are corrupted over time by a proliferation of “miscellaneous” nodes – virtual “junk d...
Blog
Getting The Most From Images On Your B2B Ecommerce Site
Or, How to Get More Than 1000 Words From Your Product Images. Images are powerful and becoming more vital to online success as B2B customers...
Blog
Product Taxonomy Mutual Exclusivity - One Product, One Place
Mutual Exclusivity is an organizing principle for taxonomies which requires every SKU in your product catalog have one (and only one) place ...
Blog
Winning in the Digital Divide by Harnessing the Power of High-Quality Product Data
The pressure is on for B2B distributors to up their online game as millennials, who are digital natives, are increasingly becoming their buy...
Blog
To Differentiate Your Customers’ Online Experience, Change Your Product Descriptors
This blog originally appeared on the MDM.com. When was the last time you went shopping for something intangible? Where instead of being able...
Blog
Omnichannel Taxonomy & Attribute Design
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Blog
There’s No AI Without IA: 5 Insights You Don’t Want To Miss
Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...
Blog
The Unsung Cost Benefits of Information Curation (and the High Costs of Ignoring It)
Information managers need to be able to quantify the value of information curation, because otherwise justifying its cost can be difficult. ...
Blog
Digital Transformation: What it means
Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...
Blog
The Value of Taxonomy – How to Make a Case, Quickly
Let’s face it, the value of a taxonomy isn’t inherently obvious to everyone. Some people have to be convinced that a taxonomy can help them ...
Blog
Bridging Silos and Managing Change During Digital Transformations
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
Blog
The Need for a Context-Aware Architecture to Drive Digital Transformation Success
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
Blog
Product Information Management: 4 Key Principles of Good Product Data
In a slight departure from our previous article on proactively (and tactically) preparing for a product data transformation, let’s explore s...
Blog
Commercial PIM Systems: 4 Best Practices To Conduct Before a PIM Evaluation
As your business and product data complexity grows, so too may your need for an enhanced Product Information Management (PIM) system that ac...
Blog
7 Tools To Help Build Sustainable Data Governance
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
Blog
Differentiating Your Company through the User Experience
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Blog
The Lure of Emerging Technologies: Getting Ready for New Challenges
Two very interesting and seemingly contradictory trends are taking place in the information landscape. On the one hand, technologies are evo...
Blog
How to Talk to Executives About AI
What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...
Blog
The Internet of Things and Product Data
In 2012, IBM estimated that the number of devices that were expected to be connected to the internet by 2015 would be in 1 trillion. It turn...
Blog
Chatbot Best Practices - Webinar Overflow Questions Answered
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Blog
Knowledge Engineering: Structuring Content for Artificial Intelligence
EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges. Like many la...
Blog
Enterprise Adoption of AI
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
Blog
Are Chatbots a Good Place to Start Your Enterprise AI Initiative?
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the ...
Blog
Overcoming Personalization Challenges: The Role of the Customer Data Platform
Quick Summary The digital experience is comprised entirely of data. The mobile device effectively becomes the sales person. In the physical ...
Blog
Physical to Digital – How the Grocery Sector is Poised for Transformation
Covid Is Accelerating Transformation of the Grocery Industry The grocery industry is the last major retail sector to seriously address consu...
Blog
The Personalization Chasm – From Lab to Production
AI-driven personalization holds a lot of promise for marketers. However, few have managed to put the promise into practice because the leap ...
Blog
How to Design Successful Governance Programs
Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...
Blog
Ontologies for ecommerce personalization - going beyond taxonomies
Knowledge is continually evolving, with new designs and discoveries leading to innovation across all industries. Sellers of technical produc...
Blog
How Taxonomy Enables Innovation in B2B Ecommerce
Taxonomies have evolved over the years from being a way to navigate a website to providing the underpinnings of advanced ecommerce innovatio...
Blog
Predicting ROI: Is Your Customer Experience Project Worth It?
So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...
Blog
Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the cove...
Blog
Shiny Things and Bad Data: The Two Biggest Challenges Facing CIO’s and CTO’s
When I speak to CIO’s and CTO’s, they are grappling with two things: Staying up to date with new capabilities that the business either wants...
Blog
Knowledge Bots and Machine Learning
We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...
Blog
3 Ways Product Data Can Help Fulfill Your Brand Promise
Digital transformation as a concept has lost a lot of its meaning and has become a catch-all for many types of information initiatives. What...
Blog
Taxonomy vs Taxonomy vs Taxonomy
The term “taxonomy” is used in many ways, and therefore can be confusing. Taxonomy has many use cases and many different functions. Google d...
Blog
Knowledge Management and User Engagement – Weaving the Experience into Work Practices
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to s...
Blog
What Is the Difference between Taxonomy and Ontology?
Struggling to differentiate between a business taxonomy and business ontology? Don’t worry, you’re not alone. This post breaks down the key ...
Blog
A New Approach to Data, Content and Knowledge Management - Do it Right
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
Blog
Product Information Governance Leads to Process Improvement
Governance is essential to product information and taxonomy management. Governance ensures consistency, accuracy and adherence to the brands...
Blog
Knowledge Management in Healthcare and Life Sciences
In the age of observational outcomes, skyrocketing healthcare costs and personalized medicine, applied knowledge impacts every aspect of the...
Blog
The Coming Chatbot Craze (and What You Need to Do About It)
At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...
Blog
Going Beyond Data-Driven: Are You Ready to Become an Insights-Driven Organization?
An insights-driven organization makes decisions about its customers based on data, primarily internal data. This concept goes beyond custome...
Blog
The Product Data Black Hole: How to Avoid the Taxonomy Junk Drawer
Every house has one: The junk drawer. The place you shove things when you are not quite sure where to put them or whether to keep them. Most...
Blog
How Metadata Runs The World
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me a...
Blog
The future of B2B eCatalogs - Be Like Amazon
If you’re a B2B distributor that’s been around for a while, then you probably grew up in a specific vertical and developed a reputation with...
Blog
6 Product Relationships that Increase the Cart
The proper use of product relationships can really build the sale. Recently I was shopping online for some stain for a furniture refinishing...
Blog
How to Train Your Robot
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate informa...
Blog
B2B: To Compete in Digital, You Need to Own Your Product Information
If you’re like most B2B manufacturers or distributors, you’re taking a page from the B2C playbook and you’re building out the product experi...
Blog
Cognitive Search – The Next Generation of Information Access
You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...
Blog
9 Signs of a Great Display Taxonomy
Companies make use of many taxonomies to organize information about their product line. One of the most important of these is the display ta...
Blog
Semantic Tagging and Data Mining to Improve SEO
What do we mean by “semantic tagging”? Isn’t that just tagging? The answer is yes and no. Semantics refers to the study of meaning. Tagging ...
Blog
You have chosen a BI tool—what’s next?
Congratulations! You just selected a business intelligence tool. This product or platform will be either a new undertaking in your company o...
Blog
Smart Merchandising – Inspired by Artificial Intelligence
“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...
Blog
Data Quality Metrics - What's your Aardvark Index?
Back in 2016 residents of a property an hour’s drive from Wichita, Kansas, were suffering through some very strange and unpredictable activi...
Blog
Differentiating with digital assets: which stage are you in?
Today’s shoppers are visually-influenced, and simultaneously engaging across a greater variety of touch points than ever before. Rising comp...
Blog
Information Governance: Using Joy as a Metric
Our family recently came across the book The Life-Changing Magic of Tidying Up by Marie Kondo, a best-selling life-changing book about simpl...
Blog
How to Improve Search Results with Auto-Classification
A very common complaint from people using content management systems is “Search doesn’t work.” Now, that’s a broad statement and probably ne...
Blog
Office Supply Retailer Goes Endless Aisle for Digital Transformation
When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...
Blog
Why the Timing is Right for Knowledge Management Portals
Knowledge management portals have gone in and out of style over the years. Portals were the rage back in the early 90’s, promising the “inte...
Blog
Measuring Digital Marketing Maturity in a Complex Environment
As technologies evolve and processes are digitized, the marketing and customer experience function is being transformed. Whether this transf...
Blog
Digital Marketing in the Age of Big Data
Digital Marketing is the subject and focus of so many things nowadays that many have come to accept the axiom that “all marketing is digital...
Blog
Assessing Your Ecommerce Website – The Value of Heuristics and Logs
When EIS evaluates an ecommerce website we judge it according to a collection of heuristics. A heuristic gives us a way to compare what is c...
Blog
Master Data Management: Data Quality Supports Achievement of Business Goals
Sometimes a business problem that sounds simple to solve turns out to be a major challenge. For example, getting a count of a company’s cust...
Blog
Intelligent Agents, Cognitive Computing and Artificial Intelligence
While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...
Blog
Cluster Analysis in Big Data Mining Explained - Without the Math
So we’ve all heard the term “big data” by this point - lots and lots of data coming from many sources, some of them disparate, most of them ...
Blog
Agile Taxonomy Development - an Oxymoron?
Product Taxonomies, on the whole, are iterative in nature. If your company starts selling products it's never sold before, you might need to...
Blog
Does your site present search results effectively, or make visitors flee?
After a prospective customer has gone through an Internet search, successfully arrived at your company’s website, and searched for the speci...
Blog
Boosting your search results: White Hat or Black Hat?
Given that few people go beyond the first page or two of search results, most organizations find that the incentive is high for using every ...
Blog
Why Information Taxonomy Must Represent the Landscape of the Business
"Master Data, enterprise architecture and digital transformation begin with a conceptual view of the enterprise." In the online world, a gre...
Blog
Site Search - A Digital Commerce Secret Weapon
Site search is an often-overlooked weapon in the digital arsenal available to Internet retailers. However, site search is becoming a much hi...
Blog
Making Sense of Marketing Technology – A World of Confusion and Complexity
Most marketing people involved in marketing technology (also referred to as “martech”) are by now familiar with the Lumascape technology lan...
Blog
Leveraging Data Analytics to Drive Growth and Innovation
Analytics is undergoing a revolution in tools, technologies, applications and adoption. The industry is rapidly evolving and organizations a...
Blog
Four Reasons to Avoid Concatenated Labels in Your Taxonomies
Here’s a short piece of advice for the practicing taxonomists out there: Try to avoid concatenated labels. Concatenated labels are those cat...
Blog
Aggregate Content: Why You Need to Have It
In today’s world of content and data coming from multiple sources and in multiple formats, the idea of aggregate content is one of much disc...
Blog
Searchandising - Making the Customer Feel Special Every Time She Searches
In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....
Blog
Making it Personal: Strategies for Creating Meaningful Customer Interactions
Relevant, personalized content can significantly improve outcomes and improve revenue—some organizations have reported uplift of 70% for pro...
Blog
Mining Big Data: An Overview
“Big Data” has become one of the hottest topics in both information science and corporate settings alike. As the internet and its amount of ...
Blog
Data Hygiene - the Unsexy but Necessary First Step Toward Omnichannel Success
An article in the Harvard Business Review online entitled “Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)” addressed co...
Blog
Maximize Your Ecommerce Search Box With Autocomplete and Autosuggest
Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...
Blog
Prioritizing Enterprise Content Programs: Where to Begin?
I just returned from a working session with a large retail client, during which we discussed ways to begin the next phase of their content s...
Blog
The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets
IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...
Blog
Master Data Management and Enterprise Taxonomies - A Common Vision
Building shared understanding and a common vision is part of the process. One of our enterprise customers is a large retail organization tha...
Blog
Proving that your content makes a difference
Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...
Blog
The Top 4 Key Concepts Driving Digital Transformation
Organizations from large enterprises to one-man shops are in the midst of a digital transformation. Some gladly embrace the change. Others r...
Blog
Field Service Collaboration – Closing the Loop
Much has been done to advance the efficiency and effectiveness of field service delivery – smarter parts inventory management, intelligent r...
Blog
Task-Level and Topic-Level Content Unlock New Levels of Productivity
Creating clear, concise service procedures is the first step toward driving consistent service technician performance. After all, how can we...
Blog
Designing Taxonomies for Mobile
Whether your mobile development strategy includes native apps, hybrid applications or mobile optimized websites, the bottom line in mobile d...
Blog
How to Increase Field Service Performance by Reducing Variability
If the name Garrison Keillor rings a bell, you know that in Lake Wobegon, “all the children are above average.” “We just want you to be aver...
Blog
The Problem with Big Data is Context - Information Architecture Makes the Difference
The story of the blind men and the elephant illustrates how a limited perspective can lead to erroneous conclusions. Big Data can create the...
Blog
Intelligent Virtual Assistants Are Search-Based Applications
"Intelligent assistants recognize what users are looking for; and provide precise and relevant answers." How do you go from the search syste...
Blog
Upping Your Findability Game
We often think of search results as a list of links to documents or webpages. The more precise and relevant the better. But that’s not reall...
Blog
6 Ways To Improve The Value Of Existing Content
We all like to believe that knowledge is important, and possibly even accurate as well. Once that knowledge is documented, however, its valu...
Blog
Using CRANIUM for Empirical Testing
How do you know your work is any good? And I mean, really know? (This is the second post in my Heuristics and Empirics series. You can find ...
Blog
What is Semantic Search?
Semantics is the study of meaning. So a semantic search is one which “seeks to improve search accuracy by understanding searcher intent and ...
Blog
Heuristics and Empirics, Natural Frenemies
A simple question -- How do you know when you’re right? – led me down a long and treacherous path of self-discovery. The truth is that it is...
Blog
DITA – Are You Paying Attention?
Look up ‘DITA’ in the Acronym Dictionary and you’ll find 6 different definitions. Even knowing what the letters stand for (*) doesn’t put us...
Blog
Why Enterprise Information Architecture Matters
My initial title for this was “Why Enterprise Integration Matters”. This seems like an obvious statement. Of course it matters. It’s like sa...
Blog
Mobilizing for Digital Asset Management Projects – Specifically the Metadata
Digital Asset Management has a particular meaning with regard to classes of technology. The term usually refers to the management of rich me...
Blog
It’s In There – When Do You Need an Information Architect?
I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...
Blog
Information Strategy - The Kitchen Analogy
I've always been fascinated by how challenging it can be to make analogies between digital content strategies and the "real world." We organ...
Blog
On the Road out of Metadata Chaos Toward Maturity: Strategic Listening
Cloud applications development, NoSQL database environments, and hybrid platforms, such as MongoDB, treat metadata as data encoded in script...
Blog
Building A Taxonomy For A Quotations Reference Application
Hachette Book Group has a mobile app for Bartlett's Familiar Quotations, one of the world's most recognized classic reference books. This pr...
Blog
Organizational Structure and Your Taxonomy: Where Does it Go?
Should departmental or organizational structures be managed as a taxonomy? While there are advantages and limitations to organizational stru...
Blog
Cross Industry Trends in Information Management and Information Architecture
The single most prevalent factor in business across sectors is the increasing speed of knowledge and information processes. The difference b...
Blog
Content Strategy, Content Organization and Post Merger Integration
In the Boston Consulting Group’s (BCG) Perspectives e-alert for August there is some interesting analysis/insight on Post Merger Integration...
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Ten Common Mistakes Companies Make When Developing a Taxonomy
Taxonomy development might seem like a straightforward case of setting up categories for products or services, but in fact it is more comple...
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Should you Manage your Product Information Taxonomy In a TMS or a PIM System?
It’s a very open question … as they always are … and it depends on the weighting of some of the considerations we’ll look at below. We’re wo...
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Making the Case: Explaining Taxonomy to Business People
For many information science professionals, it’s easy to become accustomed to common problems and their attendant solutions as basic or obvi...
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Google Knowledge Graph and Taxonomy - It's in There
Google has just announced the Google Knowledge Graph (GKG). Check out a video about Google Knowledge Graph here. According to Google, this i...
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Where is DAM in Your Organization?
As the cost of creating and managing digital assets drops, organizations are finding that many different business processes are seeking to i...
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Avoiding Metadata Chaos, Part 2: Integrating Enterprise Metadata and Taxonomies
This is a continuation of a previous post: What You Need to Know to End Information Chaos. Business makes extensive use of taxonomy and meta...
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What You Need to Know to End Information Chaos (Part 1)
Clients I work with struggle with many issues. Among these, two often rise to the top. How do we show the impact of metadata on our business...
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Reality of Healthcare Digitization: the Practical versus the Possible
Healthcare information technology is undergoing enormous changes with broad consumer impact. One major area of innovation is mobile healthca...
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Five Reasons Why Records Managers Need to Care about Content Management
How can you tell the difference between an introverted records manager and an extroverted records manager? The extrovert stares at your shoe...
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Content Choreography - The Art of Dynamic Web Content
What is content choreography? Here's a little background on the term and what we mean by it. A major global high tech company engaged EIS to...
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Why Taxonomy is Critical to Master Data Management (MDM)
Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...
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Information Uniqueness and Improving the Retail Customer Experience
Selling online is dependent upon information. Without information for the customer to process it is essentially impossible to sell online. I...
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First Know your Pain Points - Oracle PDQ Methodology for Management of your Product Data
In this blog post I’m going to talk about a couple of the likely pain points in your product master data world –places where your product da...
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Oracle PDQ: Data Quality, Analysis & Cleansing for Management & Integration
We’re several months into a large project implementing Oracle PDQ (Product Data Quality) for a major online retailer. This is the first of w...
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Taxonomy in Information Archaeology
Clink, clink went two halves of a Japanese rifle shell case on my researcher's desk at the National Archives and Records Administration faci...
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Taxonomists and Usability Experts: Learning from Each Other
Taxonomists never work in isolation: they collaborate with subject matter experts, content managers, systems integrators, information archit...
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Metadata Management Strategies for Marketing Based DAM
After a decision has been made to invest into DAM or MRM solutions and the system has been introduced, one of the realizations that many mar...
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Naming Conventions for Digital Assets: How much is too much?
Digital assets come in a seemingly limitless variety of flavors. Some intrinsic metadata comes along for the ride with particular formats, b...
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Audience Modeling For Taxonomy Development
Regardless of whether you're designing front-end interface functionality or crafting an information architecture that serves as the clothes ...
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Taxonomy and Records Management
Taxonomies, as hierarchical vocabulary structures, clearly define relationships between words and concepts. If a taxonomy is implemented and...
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Improve The Value Of Knowledge Through Labeling And Categorization
Here is the question posed by Arnold King (http://arnoldkling.com) "I am interested in the phenomenon of knowledge specialization.For exampl...
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Subject Matter Experts and Taxonomy Development
Some say that subject matter expertise is necessary in taxonomy development. This is understandable; it makes sense to assume that the more ...
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Taxonomy Project RFP Considerations
We recently had a prospect ask what they needed to consider as part of their taxonomy RFP. Here are some things to include: Specific approac...
How We Help You Make Your Data Work Harder
At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.
