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Blog
Myth vs Reality in Artificial Intelligence
I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...
Webinars
[RECORDED] Knowledge and Prompt Engineering Part 2: Focus on Prompt Design Approaches
In our last session on knowledge and prompt engineering, we focused more on the knowledge design side. In this follow-up session, we will ex...
Webinars
[RECORDED] Advancing AI in the Enterprise Part 1: Strategic Integration of Knowledge Engineering
In an era where artificial intelligence (AI) stands at the forefront of business innovation, Information Architecture (IA) is at the core of...
Webinars
[RECORDED] Product Data Mastery: Navigating the Complex World of Product Syndication
The fastest evolving segment in Product Data today is syndication. Getting product data into marketplaces, retailers, e-tailers, and social ...
Podcast
[Earley AI Podcast] Episode 25: Michelle Zhou
Data Tells the Story Guest: Michelle Zhou About this Episode: Today’s guest is Michelle Zhou, Co-Founder and CEO at Juji, Inc. Michelle join...
Podcast
[Earley AI Podcast] Episode 24: Juan Sequeda
Incentivizing Technology Guest: Juan Sequeda About this Episode: Today’s guest is Juan Sequeda, Principal Scientist at data.world and Co-Hos...
Webinars
[Recorded] Demystifying Knowledge Graphs – Applications in Discovery, Compliance and Governance
A knowledge graph is a type of data representation that utilizes a network of interconnected nodes to represent real-world entities and the ...
Blog
Innovation with Utility in Mind - What’s Ahead for 2023
It has been a year of advances in AI with new tools that create art, write essays, and have conversations that are often (but not always) st...
Blog
Knowledge Engineering, Knowledge Management and AI Assistants
AI assistants are a form of cognitive AI. They go by many different names. The different terms used to identify AI assistants are described ...
Podcast
[Earley AI Podcast] Episode 21, Dan Turchin
In this episode, Seth and Chris talk with Dan Turchin, CEO & Founder of PeopleReign. Highlights: 4:30 What drives Dan's mission to impac...
Podcast
[Earley AI Podcast] Episode 20, Dr. Mark Maybury
Guest: Dr. Mark Maybury, former CTO at Stanley, Black & Decker In this episode, Seth and Chris talk with Dr. Mark Maybury on innovation,...
Podcast
[Earley AI Podcast] Episode 19, Steve Stesney
Guest: Steve Stesney, Senior Product and Data Practice Lead at Predictive UX. In this episode, Seth and Chris talk with Steve Stesney, Senio...
Webinars
[RECORDED] Knowledge Management and Virtual Assistants
How Large Enterprises are Saving Millions in Operational Costs and Improving Their Employee Experience In this new world, no employees shoul...
Webinars
[RECORDED] Unlock the Value of Data Discovery Using Knowledge Graphs and Hybrid AI
Successful knowledge management, risk management and process automation initiatives use Knowledge Graphs and Text Analytics for data discove...
Articles
The Coming Tsunami of Need — Knowledge Management for Artificial Intelligence
Knowledge management has had a bad rap. For the past few decades, it has gone through cycles of popularity after being introduced in the ear...
Webinars
[Recorded] The Knowledge Management Imperative: Why KM is Essential to AI
Enterprises are increasingly recognizing the critical need for knowledge management (KM) to power cognitive AI. Training a chatbot requires ...
Blog
Digital Governance: It’s a Numbers Game (Metrics, KPIs, and ROI, that is)
If your organization is on a journey of digital transformation you need to intentionally and proactively manage, control and exploit the val...
Webinars
Omnichannel Virtual Assistants – the next frontier in voice and text for customer service
Many companies are turning to chatbots and virtual assistants to improve customer experience and increase operational efficiency. In the pas...
Blog
Build Better Bots For Agents and Customers With Knowledge Architecture
How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...
Webinars
Designing AI Program for Success-4 Part Series
Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...
Articles
5 core principles for successful AI/human partnerships
AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...
Webinars
The Business Value of Taxonomy - Your Competitors Know It
RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...
Webinars
Knowledge Architecture - The Path to Automating Customer Support Interactions
Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...
Blog
Tackling Complex Product Configuration Documentation Challenges with Component Content
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
Presentations
Knowledge Graphs, Ontologies, and AI Applications - KMWorld 2020
Seth Earley, Founder & CEO of Earley Information Science and author of the award winning book, "The AI Powered Enterprise" explains what...
Presentations
Making AI Work - AI Manufacturing 2020
Product data and information architecture experts, Dave Skrobela, from Earley Information Science, walks through the elements of successful ...
Webinars
How Knowledge Graphs Increase The Value of Company Data Assets
Recorded - available as on demand webcast To be competitive in today’s data-driven world, it is more important than ever to make use of all ...
Webinars
Knowledge Architecture - The Path to Automating Customer Support Interactions
There is an ever increasing focus on reducing customer support costs while improving customer satisfaction. While these appear to be conflic...
Blog
How AI Projects Fail, and 3 Key Ingredients for Success
Topic: Generative AI Over the years, many definitions of AI have emerged, and a lot of them are misleading--particularly the ones that descr...
Webinars
Designing AI Programs: How and where to focus resources
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Webinars
Designing AI Programs: Why You Need Ontology & Information Architecture
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Webinars
Designing AI Programs: Organizational Readiness
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Webinars
Designing AI Programs: 3 Key Ingredients to Success
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Blog
Who Owns the Business Ontology - Staffing Up For Ontology Development
In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...
Blog
A Pragmatic Approach to Digital Transformation
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Webinars
Knowledge Management’s New Renaissance - Solving Problems Today While Preparing for an AI Powered Future
Recorded - available as on demand webcast Knowledge management (KM) and artificial intelligence (AI) have both gone through booms and busts—...
Webinars
How Ontologies Drive Digital Transformation
Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...
White Papers
Searching for Gold: Harnessing the Power of Taxonomy and Metadata to Improve Search
Many companies that have made large investments in enterprise search engines discover that users still scroll through extensive results sets...
Webinars
The AI Advantage – Practical Steps Toward Realizing the Promise of AI
Recorded - available as on demand webcast Artificial Intelligence (AI) for organizations of all sizes is becoming more practical every day. ...
Blog
Omnichannel Taxonomy & Attribute Design
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Webinars
Why AI? A Case Study With ADP
Recorded - available as on demand webcast The age of customer-driven, Artificial Intelligence (AI)-powered enterprises is here, and B2B/B2C ...
Blog
There’s No AI Without IA: 5 Insights You Don’t Want To Miss
Your customers are in control. They demand a personalized, accurate, and fulfilling journey with your enterprise, whenever and wherever they...
Blog
Digital Transformation: What it means
Many life events can justifiably be called a transformation, and their effect is pervasive. Moving to another country, for example, may requ...
Blog
Bridging Silos and Managing Change During Digital Transformations
“There’s No Budget for the Common Good” Organizations have been using digital technologies for decades, but the last several years have seen...
Blog
The Need for a Context-Aware Architecture to Drive Digital Transformation Success
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
Blog
7 Tools To Help Build Sustainable Data Governance
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
Blog
Differentiating Your Company through the User Experience
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Webinars
Voice Interfaces Content-Data –Conversational Commerce-Semantic Search
Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...
Blog
The Lure of Emerging Technologies: Getting Ready for New Challenges
Two very interesting and seemingly contradictory trends are taking place in the information landscape. On the one hand, technologies are evo...
Blog
How to Talk to Executives About AI
What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...
Blog
Chatbot Best Practices - Webinar Overflow Questions Answered
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Webinars
Knowledge Engineering, Knowledge Management and Chatbots
Recorded - available as on demand webcast How AI leverages knowledge assets for customer experience, conversational search, retrieval and co...
Blog
Knowledge Engineering: Structuring Content for Artificial Intelligence
EIS was recently engaged by a client who needed an enterprise approach for addressing search and information access challenges. Like many la...
Webinars
Enterprise Adoption of AI Technology: Looking ahead to 2018
Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...
Blog
Enterprise Adoption of AI
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
Blog
Are Chatbots a Good Place to Start Your Enterprise AI Initiative?
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the ...
Webinars
Training AI-driven Support Bots to Deliver the Next Generation of Customer Experience
Recorded - available as on demand webcast A good digital experience is about facilitating information flows between the organization and its...
Blog
Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the cove...
Webinars
Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants
Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain. The ...
Webinars
Roundtable Series Session 3: How Financial Services Organizations are Using Chatbot in Customer Service
Recorded - available as on demand webcast In the past year, several large banks have already started building and delivering Chatbot solutio...
Blog
Knowledge Bots and Machine Learning
We have been seeing significant progress in the field of machine learning – programs that “learn” as they process information in order to pr...
Webinars
Roundtable Series Session 2: The Role of Intelligent Virtual Assistants in Healthcare
Recorded - available as on demand webcast The lack of patient adherence to prescribed medications and post-procedure care instructions is cr...
Webinars
Roundtable Series Session 1: Digital Workers, Chatbots & Customer Service - Reality vs Aspiration
Recorded - available as on demand webcast What works, what doesn't and what organizations need for success A survey of 100 information manag...
Articles
AI-Driven Enterprise Search Is Closer Than You Think
One of the biggest challenges of bringing artificial intelligence (AI) into enterprise search is simply getting it in the door. The people b...
Blog
Knowledge Management and User Engagement – Weaving the Experience into Work Practices
Organizations are maturing in their understanding of knowledge management. But true engagement and acceptance is still a major obstacle to s...
Webinars
Virtual Assistants & Chatbots - The Next Big Thing in Customer Experience
Recorded - available as on demand webcast Chatbots are increasingly part of the customer experience – whether to facilitate a new transactio...
Webinars
Back to Basics: Getting to the Next Level in Knowledge Management
Recorded - available as on demand webcast Is your knowledge management system like a superhighway without adequate on-ramps? In other words,...
Blog
A New Approach to Data, Content and Knowledge Management - Do it Right
Our information landscape is changing faster than ever – solving problems in the short term while preparing for the future requires a differ...
Blog
The Coming Chatbot Craze (and What You Need to Do About It)
At the Opus Research (@opusresearch) Intelligent Virtual Assistant Conference in San Francisco this week, I heard from vendors, analysts, gu...
Blog
How Metadata Runs The World
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me a...
Articles
There's No AI Without IA
Topic: Generative AI This article originally appeared in IT Pro, published by the IEEE Computer Society. Why Artificial Intelligence Depends...
Webinars
Training the Robots: Evolving Virtual Assistants and the Human Machine Partnership
Recorded - available as on demand webcast Turing test or no Turing test, Intelligent Virtual Assistants are here to stay. As more and more o...
Blog
How to Train Your Robot
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate informa...
Blog
Cognitive Search – The Next Generation of Information Access
You no doubt have heard about cognitive computing and see the inroads that AI is making in daily life as one technology company after anothe...
Blog
Smart Merchandising – Inspired by Artificial Intelligence
“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...
White Papers
Making Intelligent Virtual Assistants a Reality
Intelligent Virtual Assistants are capturing market share rapidly. As analytics and AI technologies scale, and as some standard models begin...
Webinars
Understanding Virtual Agents – What's Needed to Make Them a Reality?
Recorded - available as on demand webcast Cognitive computing is tool that can be used to enable intelligent virtual assistants to perform a...
Webinars
Turbocharge Your SharePoint Search Engine with Auto-Classification
Recorded - available as on demand webcast Enterprise Search can be complicated, confusing and time-consuming. According to IDC, 36% of a kno...
Blog
Office Supply Retailer Goes Endless Aisle for Digital Transformation
When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...
Blog
Why the Timing is Right for Knowledge Management Portals
Knowledge management portals have gone in and out of style over the years. Portals were the rage back in the early 90’s, promising the “inte...
Webinars
How to Build a SharePoint Knowledge Portal that People Love to Use
Recorded - available as on demand webcast 96% of businesses fail to unlock the full potential of their data. Traditional approaches to enter...
Blog
Intelligent Agents, Cognitive Computing and Artificial Intelligence
While predictions are difficult to make, especially about the future, there is no doubt that technical capabilities in the field of making c...
Webinars
Building a Digital Transformation Roadmap
Recorded - available as on demand webcast Building a digital transformation roadmap requires a clear vision for where your digital business ...
Webinars
The Business Potential of Machine Learning and Cognitive Computing
Recorded - available as on demand webcast As programs and devices get smarter, special purpose applications will become more adaptable and s...
Blog
It’s In There – When Do You Need an Information Architect?
I was in a meeting with a client discussing the approach to Information Architecture – how to develop scenarios and use cases for a target a...
Blog
Why Taxonomy is Critical to Master Data Management (MDM)
Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...
How We Help You Make Your Data Work Harder
At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.
