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Blog
Myth vs Reality in Artificial Intelligence
I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...
Blog
Leveraging First Party Data – A New Imperative
Consumer concerns and new regulations have put purveyors and users of third party data on notice that this source of data may soon be extinc...
Blog
Use Customer and Behavior Data To Create Personalized Experiences
The more quickly customers can find the product they are seeking, the more likely they are to complete a transaction and to return to the si...
Webinars
Designing AI Program for Success-4 Part Series
Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...
White Papers
The Business Value of Taxonomy
Look at the most successful organizations and what stands out is an ability to react quickly to changing markets. This agility is the result...
Blog
4 Benefits of Implementing PIM Software
Product data management (PDM) is a crucial investment that top performers in the market have made to make their product information more fin...
Blog
Product Data Management vs Product Information Management: What You Need to Know
Product data management and product information management might sound like the same thing – how different is product data from product info...
Webinars
How AI Powered Applications Are Transforming Human Resource Management and Streamlining the Digital Workplace
Recorded - available as on demand webcast Human resource management teams have been through a lot over the last year as they have coped with...
Blog
How To Use Data Driven Decision Making To Improve Ecommerce Outcomes
Is the money your company spending on product information management paying off? How do you know where you should invest? If you are not sur...
Blog
6 Steps to Success With Your PIM Implementation Project
A new PIM system costs a lot of money, but is also a huge asset. It allows a company to organize its product data, which is almost as import...
Blog
Online grocery shopping: How product data attributes can lead to a brighter future
The online experience can be directly correlated to the quality of the product data in your key systems. Grocery has lagged behind other sec...
Blog
What is a PIM and why should you want one?
A Product Information Management (PIM) system provides a central location for product data that is used in downstream systems. It is where y...
Blog
Tackling Complex Product Configuration Documentation Challenges with Component Content
Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...
White Papers
The 5 Key Factors of Highly Successful PIM Deployments
Online marketplaces, social media, mobile technologies and new shopper journeys have transformed the way that buyers make purchase decisions...
Blog
8 Steps to PIM readiness - are you prepared make the jump?
There are many famous quotes that tell you to “Just Do It” (Nike Slogan), “Start before you’re ready. Don’t prepare, begin.” (Mel Robbins*) ...
Blog
How to pick the right PIM software for your ecommerce business
Not all PIM software packages are equal, there is not a one size fits all answer. Every company is different, has different requirements and...
Blog
Is Your Organization Is Ready To Take On An AI Project?
Quite a few companies are actively experimenting with AI projects, but not many are in full production. Successful AI projects must have cer...
Blog
Five Keys to Success for Digital Transformation
More organizations than ever are working to implement digital transformations, but stepping back to understand the critical steps can be dif...
Webinars
Designing AI Programs: How and where to focus resources
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Webinars
Designing AI Programs: Why You Need Ontology & Information Architecture
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Blog
Measuring Website Usage & Taxonomy Effectiveness
How can you use analytics to understand and optimize your taxonomy to drive high-performance eCommerce? Three key metric sets help us unders...
Articles
Will Your Company Make It Into the AI-Powered Future?
This Article originally appeared on TDWI Upside. We know how we want our companies to work. Enterprises ought to be customer-focused, respon...
Articles
Harnessing the Power of AI for the Enterprise: Q&A with Seth Earley
Big Data Quarterly interviewed Seth Earley about ontologies, which is a central theme to his book "The AI-Powered Enterprise," for an articl...
Webinars
Designing AI Programs: Organizational Readiness
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Webinars
Designing AI Programs: 3 Key Ingredients to Success
Recorded - available as on demand webcast AI has been getting its fair share of inflated and unrealistic expectations due to a lack of broad...
Blog
Who Owns the Business Ontology - Staffing Up For Ontology Development
In a poll we conducted during our webinar on “How Ontologies Drive Digital Transformation,” only 16% of the participants had developed ontol...
Blog
A Pragmatic Approach to Digital Transformation
Everyone is talking about digital transformation, but few organizations are implementing it in a practical way. Digital transformation requi...
Webinars
Knowledge Management’s New Renaissance - Solving Problems Today While Preparing for an AI Powered Future
Recorded - available as on demand webcast Knowledge management (KM) and artificial intelligence (AI) have both gone through booms and busts—...
Blog
Information Architecture: The Foundation for Digital Transformation
Digital transformations are all around us – technology innovation is enabling new applications, new insights and new operating models that a...
Blog
How Taxonomy Design Can Make or Break the Customer Experience
The display taxonomy on an ecommerce website is the backbone of the customer experience. It provides the structure, navigation paths, breadc...
Webinars
How Ontologies Drive Digital Transformation
Recorded - available as on demand webcast Ontologies are getting more attention these days as a mechanism to support content, customer exper...
Webinars
Measuring Website Usage and Taxonomy Effectiveness
Recorded - available as on demand webcast Using analytics to understand and optimize your Taxonomy to drive high-performance eCommerce. In t...
Webinars
Homegrown to Commercial PIM: Transition Strategies for Success
Recorded - available as on demand webcast It’s hard enough to design and implement a ‘garden variety’ product information management (PIM) p...
Blog
How Product Attribute Schema Design Provides a Competitive Advantage
In this age of digital transformation, organizations compete on their data. Every interaction, whether internal to the company or external, ...
Webinars
Data Governance: Achieving Sustainability Among Whiners
Recorded - available as on demand webcast Let’s face it - no one likes the ‘G’ word. It’s too often a sour antidote to excitement and nimble...
Webinars
The Grocery Revolution: How Does Your Digital Customer Experience Stack Up?
Recorded - available as on demand webcast Whereas most Retailers have already made the leap to a digital paradigm, Grocery has lagged behind...
Webinars
The Business Value and Bottom Line Impact of Taxonomy
Recorded - available as on demand webcast Business agility rests upon a well-architected environment of business processes, workflows, and c...
Blog
Omnichannel Taxonomy & Attribute Design
Digital commerce leaders have made the mental shift from “what products do I sell?” to “how do my customers want to buy from me?” – savvy si...
Webinars
There's No AI Without IA
Recorded - available as on demand webcast Artificial Intelligence (AI) has the potential to completely revolutionize the B2B selling functio...
Blog
The Value of Taxonomy – How to Make a Case, Quickly
Let’s face it, the value of a taxonomy isn’t inherently obvious to everyone. Some people have to be convinced that a taxonomy can help them ...
Blog
The Need for a Context-Aware Architecture to Drive Digital Transformation Success
A great deal of attention is being given to digital transformation. According to Forrester, “Seventy-four percent of business executives say...
Blog
Product Information Management: 4 Key Principles of Good Product Data
In a slight departure from our previous article on proactively (and tactically) preparing for a product data transformation, let’s explore s...
Blog
Commercial PIM Systems: 4 Best Practices To Conduct Before a PIM Evaluation
As your business and product data complexity grows, so too may your need for an enhanced Product Information Management (PIM) system that ac...
Blog
7 Tools To Help Build Sustainable Data Governance
These days, no matter what industry you operate in, your competitive advantage depends on the quality of the data that is flowing through yo...
Blog
Differentiating Your Company through the User Experience
How to integrate Content, Product Data and Knowledge to Meet Your Customer’s Needs Organizations are continuing the never-ending journey of ...
Webinars
Voice Interfaces Content-Data –Conversational Commerce-Semantic Search
Recorded - available as on demand webcast In the early text-based, green-screen days of computers we talked about building a “GUI” – a Graph...
Webinars
Winning the Digital Grocery Smackdown
(or, how to keep Amazon and Walmart from eating your lunch – and dinner) With Amazon’s acquisition of Whole Foods Market just a few short mo...
White Papers
Building Personalized Experiences
Through the power of attributes across product, customer, content, and asset domains. Applying customer and journey context means serving up...
Blog
How to Talk to Executives About AI
What executives need to understand is the data, content and knowledge that feeds AI and machine learning algorithms are more important than ...
Blog
Chatbot Best Practices - Webinar Overflow Questions Answered
WATCH: Knowledge Engineering, Knowledge Management, and Chatbots This webinar resulted in several great questions that we were unable to get...
Webinars
Enterprise Adoption of AI Technology: Looking ahead to 2018
Recorded - available as on demand webcast Though media, analysts and vendors are ushering in the AI revolution with gusto, the reality in mo...
Blog
Enterprise Adoption of AI
While Artificial Intelligence (AI) still has an air of mystery about it experiments with machine intelligence tools and AI applications are ...
Articles
The Problem of Personalization: AI-Driven Analytics at Scale
This Article originally appeared in the November/December 2017 issue of IT Pro, published by the IEEE Computer Society. Despite all the inve...
Webinars
The Customer Data Platform – A Path to a Unified Customer Experience
Recorded - available as on demand webcast Why don’t we hear more stories about companies that are delivering a truly unified customer experi...
Blog
Are Chatbots a Good Place to Start Your Enterprise AI Initiative?
I recently came across an article from ZD Net that contained an interview with Stephen Pratt, CEO of AI solution provider Noodle.ai. In the ...
Blog
Overcoming Personalization Challenges: The Role of the Customer Data Platform
Quick Summary The digital experience is comprised entirely of data. The mobile device effectively becomes the sales person. In the physical ...
Blog
Physical to Digital – How the Grocery Sector is Poised for Transformation
Covid Is Accelerating Transformation of the Grocery Industry The grocery industry is the last major retail sector to seriously address consu...
Blog
The Personalization Chasm – From Lab to Production
AI-driven personalization holds a lot of promise for marketers. However, few have managed to put the promise into practice because the leap ...
Blog
How to Design Successful Governance Programs
Herding cats. Lack of management support. Not my job. A distraction. So much governance behavior can be described as a “people problem,” whe...
Blog
Predicting ROI: Is Your Customer Experience Project Worth It?
So, your digital merchandising team needs some help with their online customer experience. That's great! The first step is admitting you hav...
Blog
Knowledge Management's Rebirth as Knowledge Engineering for Artificial Intelligence
Knowledge management is undergoing a renaissance. However, it is not being called knowledge management. Instead, it is hiding under the cove...
Webinars
Roundtable Series Session 4: Conversational Commerce and Virtual Sales Assistants
Recorded - available as on demand webcast They follow process, document their work in the CRM, never ask for raises and don’t complain. The ...
Blog
Shiny Things and Bad Data: The Two Biggest Challenges Facing CIO’s and CTO’s
When I speak to CIO’s and CTO’s, they are grappling with two things: Staying up to date with new capabilities that the business either wants...
Ebooks
Taking Knowledge Management to the Next Level
It is time to start thinking about knowledge management differently by going back to basics. Many new and emerging means of leveraging knowl...
Blog
3 Ways Product Data Can Help Fulfill Your Brand Promise
Digital transformation as a concept has lost a lot of its meaning and has become a catch-all for many types of information initiatives. What...
Blog
Product Information Governance Leads to Process Improvement
Governance is essential to product information and taxonomy management. Governance ensures consistency, accuracy and adherence to the brands...
Blog
The Product Data Black Hole: How to Avoid the Taxonomy Junk Drawer
Every house has one: The junk drawer. The place you shove things when you are not quite sure where to put them or whether to keep them. Most...
Webinars
The Paradox of Product Standards & Brand Differentiation: Can You Have Both?
Recorded - available as on demand webcast Brands and retailers are faced with a dilemma: how can I comply with product attribute standards a...
Blog
How Metadata Runs The World
Ask Google, Facebook, Uber or any of the $billion startups (the so called unicorns) out there if metadata runs the world. A friend sent me a...
Blog
How to Train Your Robot
What do curated content, personalization and machine learning have in common? Personalization is all about giving people appropriate informa...
Blog
9 Signs of a Great Display Taxonomy
Companies make use of many taxonomies to organize information about their product line. One of the most important of these is the display ta...
Blog
Smart Merchandising – Inspired by Artificial Intelligence
“If artificial intelligence has its way, discounting could disappear, thanks to software that tells retailers exactly what and how many prod...
Blog
Office Supply Retailer Goes Endless Aisle for Digital Transformation
When an office supplies chain found that in-store sales were lagging, a series of strategic decisions were made to improve the top and botto...
Webinars
Product Information is the Key to Winning the Customer Experience Race
Recorded - available as on demand webcast In today’s competitive online retail marketplace, winning is defined by a retailer’s ability to di...
Blog
Does your site present search results effectively, or make visitors flee?
After a prospective customer has gone through an Internet search, successfully arrived at your company’s website, and searched for the speci...
Blog
Boosting your search results: White Hat or Black Hat?
Given that few people go beyond the first page or two of search results, most organizations find that the incentive is high for using every ...
Blog
Site Search - A Digital Commerce Secret Weapon
Site search is an often-overlooked weapon in the digital arsenal available to Internet retailers. However, site search is becoming a much hi...
Blog
Making Sense of Marketing Technology – A World of Confusion and Complexity
Most marketing people involved in marketing technology (also referred to as “martech”) are by now familiar with the Lumascape technology lan...
Blog
Four Reasons to Avoid Concatenated Labels in Your Taxonomies
Here’s a short piece of advice for the practicing taxonomists out there: Try to avoid concatenated labels. Concatenated labels are those cat...
Ebooks
Applying Science to the Art of Digital Merchandising
Winning in today’s competitive retail marketplace is defined by the ability to truly differentiate the digital experience at all touch point...
Blog
Searchandising - Making the Customer Feel Special Every Time She Searches
In today’s highly competitive and ubiquitous ecommerce environment, offering a fresh and personalized experience is more critical than ever....
Blog
Making it Personal: Strategies for Creating Meaningful Customer Interactions
Relevant, personalized content can significantly improve outcomes and improve revenue—some organizations have reported uplift of 70% for pro...
Blog
Data Hygiene - the Unsexy but Necessary First Step Toward Omnichannel Success
An article in the Harvard Business Review online entitled “Why Nordstrom’s Digital Strategy Works (and Yours Probably Doesn’t)” addressed co...
Blog
Maximize Your Ecommerce Search Box With Autocomplete and Autosuggest
Many of today’s ecommerce platforms offer the ability to create and curate search suggestions using type-ahead lists within the search box. ...
Blog
Prioritizing Enterprise Content Programs: Where to Begin?
I just returned from a working session with a large retail client, during which we discussed ways to begin the next phase of their content s...
Blog
The “Knowledge Quotient” – How Leading Enterprises Are Getting Greater Value from Information Assets
IDC’s research report on knowledge workers and information findability is often quoted when people are trying to build the business case for...
Articles
Information Architecture: The Engine that Drives Retail
This Article originally appeared in CMSWire. Under pressure from pure play e-Tailers such as Amazon and eBay, brick and mortar retailers are...
Blog
Proving that your content makes a difference
Last year a client asked us to integrate web analytics into their Intelligent Assistant to measure how much it was being used. The request c...
Blog
Designing Taxonomies for Mobile
Whether your mobile development strategy includes native apps, hybrid applications or mobile optimized websites, the bottom line in mobile d...
White Papers
Consumer-Focused Digital Agility
There are four key agility levers that drive more engaging and profitable relationships with consumers. Businesses have the opportunities to...
Blog
The Problem with Big Data is Context - Information Architecture Makes the Difference
The story of the blind men and the elephant illustrates how a limited perspective can lead to erroneous conclusions. Big Data can create the...
Blog
Cross Industry Trends in Information Management and Information Architecture
The single most prevalent factor in business across sectors is the increasing speed of knowledge and information processes. The difference b...
Articles
Leveraging Industry Standards to Create a Compelling Web Presence
The nice thing about standards is that there are so many to choose from. They're valuable and are used throughout the web development proces...
Blog
Content Choreography - The Art of Dynamic Web Content
What is content choreography? Here's a little background on the term and what we mean by it. A major global high tech company engaged EIS to...
Blog
Why Taxonomy is Critical to Master Data Management (MDM)
Organizations are paying more and more attention to Master Data Management (MDM). MDM comprises a set of processes and tools that consistent...
Blog
Information Uniqueness and Improving the Retail Customer Experience
Selling online is dependent upon information. Without information for the customer to process it is essentially impossible to sell online. I...
Blog
First Know your Pain Points - Oracle PDQ Methodology for Management of your Product Data
In this blog post I’m going to talk about a couple of the likely pain points in your product master data world –places where your product da...
Blog
Oracle PDQ: Data Quality, Analysis & Cleansing for Management & Integration
We’re several months into a large project implementing Oracle PDQ (Product Data Quality) for a major online retailer. This is the first of w...
How We Help You Make Your Data Work Harder
At Earley Information Science, we know that data drives digital. Using our field-proven methods, we'll make your data work harder. We want you to be successful and we're ready help wherever you are in your transformation journey—from strategy and design to implementation and optimization.
