"When you have to prioritize you have to look at what are the most important processes and which tools associated with those processes are most broken - start fixing there."
--Seth Earley
"The hard parts are not fun. Governance and oversight of the architecture [is] not the sexiest thing in the world but getting this right requires that you have the people and processes in place to keep it right."
--Dave Skrobela
"Zombie products are those that you are on auto-payment schedules and no one knows what they do."
--Sheryl Schultz
