The Knowledge Management Imperative: Why KM is Essential to AI

Session Highlights

"An ontology and Knowledge Graph gives us the reference data. It tells us what is important in terms of the names of products, the types of customers, the characteristics of customers, the attributes of products, the product categories. All those things form that knowledge scaffolding."

--Seth Earley

"We’re applying conversation intelligence and conversational resources to promote successful outcomes that lead to longer retention and sales. That sort of thing means that we’re reframing how you regard your investment in knowledge management, automation, and conversational AI."

--Dan Miller

"When it comes to AI anything, you have to have quality data. It’s really that starting point for foundational elements like conversational AI and knowledge management."

--Jen Snell