EARLEY RESOURCES

Resources Converting Artificial Intelligence, Machine Learning, & More

Myth vs Reality in Artificial Intelligence

I was invited to write an article for TeleTech's quarterly publication Customer Strategist called "Five Myths about Artificial Intelligence"...

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Myth vs Reality in Artificial Intelligence

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86 posts showing

Build Better Bots For Agents and Customers With Knowledge Architecture

Knowledge Engineering, Content Optimization, Artificial Intelligence, Customer & User Experience, Content Management

How does knowledge architecture help with automating customer interactions? Automating routine interactions can provide consistency, speed, ...

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Designing AI Program for Success-4 Part Series

Retail & Consumer Goods, Financial Services & Insurance, Manufacturing & Distribution, Knowledge Engineering, Artificial Intelligence, Ontology

Recorded - available as on demand webcast AI is plagued by inflated and unrealistic expectations due to a lack of broad understanding of thi...

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5 core principles for successful AI/human partnerships

Knowledge Engineering, Knowledge Management, Digital Transformation, Artificial Intelligence, KMWorld

AI works best when humans are in the loop. Knowledge communities can provide a robust flow of information that supports and continuously ref...

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The Business Value of Taxonomy - Your Competitors Know It

Strategy, Knowledge Engineering, Product Data Management, Taxonomy

RECORDED WEBCAST AVAILABLE We still hear it today – executives ask “Why do we need a taxonomy?” Then the various follow-ons : “Can’t we just...

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Knowledge Architecture - The Path to Automating Customer Support Interactions

Knowledge Engineering, Content Optimization, Content Management

Recorded - available as on demand webcast There is an ever increasing focus on reducing customer support costs while improving customer sati...

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Tackling Complex Product Configuration Documentation Challenges with Component Content

Retail & Consumer Goods, Manufacturing & Distribution, Knowledge Engineering, Content Optimization, Product Data Management, Content Management

Any organization that sells a solution with many options, components, or parts has a significant challenge when it comes to providing docume...

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